Refund Policy

The general principle behind every refund decision below is the same: once we have committed time or resources to your order, that portion is no longer refundable, because the cost to us has already been incurred. Where no work has started and no resource has been allocated yet, we will refund you in full.

This policy sits alongside our Terms of Service and does not replace it.

This applies to our one-time project packages: Starter Website, Business Website, E-commerce Store, Web Application, Logo Only, Brand Starter, and Brand Premium.

• Before work starts: if you cancel within 48 hours of paying your deposit and before our team has begun discovery or design work, your deposit is refunded in full.
• Once work has started: your deposit is non-refundable — it covers the design and development time already committed. If we have not delivered the first draft within the turnaround time stated for your package, you may request a refund of the unused portion; contact us and we will assess it case by case.
• After you approve a design or development milestone: the deposit remains non-refundable, and work continues toward delivery and the balance payment described in our Terms of Service.
• After final delivery: the project is complete and no refund applies.

If EazWorld is unable to deliver the project at all — for example, due to circumstances on our side — we will refund your deposit in full.

This applies to SEO, paid advertising, email marketing, and social media management.

Your first month's payment covers work that typically begins within 48 hours of your order being accepted. If you cancel before that work has started, we refund the first month in full. Once work has started, the first month's payment is non-refundable — ad spend passed through to Google or Meta, content already produced, and strategy time already committed cannot be recovered.

You may cancel at any point before a later month begins, with no obligation to continue, in line with our Terms of Service.

Domain registration fees are non-refundable once the domain has been registered with the registry. This is a standard industry rule, not something specific to EazWorld — once a domain is registered, the registration fee has already been paid to the registry and cannot be recovered.

Hosting fees are non-refundable once your hosting account has been provisioned, because server resources are allocated to you immediately. If you cancel before provisioning — within 48 hours of payment — we will refund you in full.

If we suspend or terminate your account for breaching our Acceptable Use Policy, no refund applies for the remaining period.

If we are unable to provide the hosting service at all due to a failure on our side, we will refund the affected period in full.

Diagnostic and labour fees for completed repair work are non-refundable. If a part we supplied fails due to a defect within the warranty period stated at the time of repair, we will repair or replace it at no additional cost; this does not include damage caused after the repair.

This applies to products bought through our online shop.

• Faulty, damaged, or wrong item: if a product arrives faulty, damaged in transit, or is not what you ordered, contact us within 48 hours of delivery. We will offer a replacement or a full refund, including delivery fees, at your choice.
• Change of mind: we do not accept returns for a simple change of mind, so please check product details carefully before ordering.
• Before your order ships: you may cancel for a full refund at any point before the order has shipped.
• Return shipping: where a return is approved under this policy, we cover the cost of return shipping. We may decline a return where a product shows signs of use beyond inspection.

Email info@eazworldgh.com with your order or account details and the reason for your request. We aim to respond within 5 business days. Where a refund is approved, it is returned to the original payment method via Paystack, which typically takes 5–10 business days to reflect (card payments) — mobile money refunds can vary depending on your provider.

If you disagree with a refund decision, reply to our response with your reasoning and we will review it again. If we still cannot agree, the matter is handled under the Governing Law and Jurisdiction clause of our Terms of Service.

For a refund request or a question about this policy: